Frequently Asked Questions
We know you might have a few questions before you shop with us. Here are the answers to the things we hear most often. If you don’t find what you’re looking for, just reach out to us at [email protected]. We’re always happy to help.
How long does shipping take?
We know waiting for a package isn’t the fun part. Most orders are processed within 1 to 2 business days. After that, standard shipping usually takes between 5 and 10 business days, depending on where you live. You will receive a confirmation email with your tracking number as soon as your order leaves our facility.
What is your return policy?
Your happiness with our products really matters to us. If something isn’t right, you can return most items within 30 days of receiving your order. The item just needs to be unused and in its original packaging. To start a return, simply email us at [email protected] and we will guide you through the next steps. We want the process to be simple for you.
Which payment methods do you accept?
We want your checkout to be as smooth as possible. We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay with PayPal for an extra layer of security. All transactions are encrypted to keep your information safe.
How can I track my order?
Once your order ships, we will send you an email with a tracking link. You can click that link anytime to see exactly where your package is on its journey. If you ever lose the email, just contact us and we can resend the information to you.
How do you ensure product quality?
We take quality seriously because we use these products ourselves. Our team carefully selects each item and checks them before they are sent out. We want you to feel confident that what you receive is built to last and works as it should. If you ever have an issue with a product, please tell us right away.
How is my personal information protected?
Your privacy is a top priority for us. We only use your information to process your order and keep you updated. We never sell or share your personal data with third parties for marketing purposes. You can read our full privacy policy on our website for more details, and you can ask us questions anytime at [email protected].
Can I change or cancel my order?
We get it, things change. If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, but we will do our best to help if your order hasn’t shipped yet. Just send us an email and we will see what we can do.